Answers to Frequently Asked Questions (FAQ)



How much are the shipping costs?

Open tab

With Copiloo, shipping costs €4.90 per package as standard. Standard shipping includes a destination in the entire area of Germany. From an order value of 50 € your delivery within Germany is free of charge!

The shipping price to Austria and Switzerland will be displayed at the respective check-out.

Visit our Shipping Costs page for more information.

How long does delivery take?

Open tab

For products that are marked with the information: " Available, in 2 to 3 working days with you! ", orders received by 12:00 p.m. will be dispatched on the same day.

For all other products, a shipping time of 3 to 4 working days is to be expected.


How can I return items?

Open tab

At you have the option of returning items within 14 days of receipt of the goods. To initiate a return, please follow these steps:

  1. Send us an email to with the subject: "Return" and include your order number. You are not required to provide a reason for the return, but your feedback helps us to improve our products and service.
  2. Pack the items carefully in their original packaging and in perfect condition.
  3. Send the package to the specified return address:

Römerstrasse 90
79618 Rheinfelden (Baden)

Please note that you as the customer bear the shipping costs for returning the items.

Once we have received and inspected the returned goods, we will refund the full purchase amount to the payment method used when placing the order. The refund should be made within 2-3 business days from the date the package was received at our warehouse.

Added to cart